The 5 Most Popular UCaaS Services

popular UCaaS services

Unified Communications as a Service (UCaaS) allows you to run your business from anywhere at any time. And UCaaS services have many features and benefits that provide your company with better, faster, and cheaper communications tools.

Many companies already use UCaaS within their organization, but what are the most popular services? According to a recent survey, audio conferencing is the most prevalent with 79% participant utilization, while web conferencing places second at 76%. Other well-liked tools of UCaaS include IM/presence (73%), video conferencing (68%), and screen sharing (67%).  

Are you interested in possibly moving your business phone over to a cloud phone system too? If so, read on to learn more about each of UCaaS’s 5 most popular tools and see how they can help improve your organization’s processes.

Audio Conferencing – Incorporating UCaaS audio conferencing allows you to connect and collaborate with multiple people (from two participants to thousands) no matter where they are located. Plus, consolidating your business phone into a single platform lowers your costs, and simplifies your billing (especially if you have different site locations and communications carriers). UCaaS audio conferencing also helps to increase your employees’ overall productivity and efficiency.  

Web Conferencing – Utilizing UCaaS for web conferencing has multiple applications for businesses. With this feature, you can create online meeting rooms for colleagues as well as your customers. You can hold sales meetings, collaborate with remote teams, handle customer interactions, and more. And the best part is that with UCaaS services, you can do all of this in-house without needing a third-party vendor – that helps save you money too!   

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IM/Presence – Although IM/presence capabilities may not be the first thing that comes to mind when you think of UCaaS services, they are some of the favorite features for many employees. With these tools, you have instant access to a central directory, can check your colleagues’ availability in real-time, and also send them IMs. Through the collaboration that IM/presence provides, you can answer questions and solve problems quickly. Therefore, it is easy to see how cloud phone system tools can be extremely beneficial within your call center.      

Video Conferencing – Without UCaaS services, making video calls can be challenging because of bandwidth limitations and hardware complexities. However, when you have a cloud phone system, your service provider makes sure you always have enough bandwidth available for video conferencing when and where you need it. Plus, you don’t have to install any extra equipment either.      

Screen Sharing – Having the capacity to “share your screen” with other colleagues (or customers) is a great way to disseminate information, collaborate on ideas, and save time. It adds an additional element to online meetings, and you can work on documents with your coworkers at the same time even if you are in different locations. With screen sharing, you can also show product demonstrations to customers and go over training programs with them. Additionally, it is beneficial for handling your IT troubleshooting issues too.

The Cloud Truth specializes in finding cloud phone system solutions that will work best for your organization. We can assist you in navigating changes within the technology industry and answering any of your questions. For more information on how we can help your company save time and money with UCaaS services, please contact us today.  

Tim Conti

Tim Conti has over 23 years experience in the technology field working for industry leaders MCI, Nortel Networks, CDW, Shoretel, and 8x8. Tim graduated from the J. Warren McClure School of Communications Systems Management and received his MBA both from Ohio University. Over his 23 year career, Tim has helped his Customers navigate through disruption and constant change in the technology industry Frame Relay to MPLS, MPLS to IP, and the "Cloud."

Since 2005, Tim has worked exclusively in the UCaaS market working for the Gartner Magic Quadrant Leaders. His team has implemented hundreds of UCaaS engagements in every vertical market for his Customers, making him an expert in his field. Tim and his team created the first UCaaS Matrix 1.0, real-world analysis of the UCaaS landscape which helped early adopters evaluate, and migrate from on-premise to a hosted UC model.

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