What’s New/Next in UCaaS?

Whats New Next in UCaaS

The Unified Communications as a Service (UCaaS) space is currently seeing rapid innovations and growth – and that shouldn’t come as a surprise to anyone. UCaaS provides the flexibility and integration services that today’s businesses depend on to stay and remain competitive. And organizations in virtually every industry can benefit from enhancing their communications. As technology continues to evolve and change, you may be wondering, what’s next in UCaaS and what will it mean for your company?

Incorporating More Artificial Intelligence (AI)

UCaaS will be incorporating more advanced AI features and tools (including analytics and virtual assistants). Companies can then use these improved UCaaS services in several ways. For example, you will be able to change meeting times and start and stop meetings – all through voice activation. Plus, you will be able to conduct searches of spoken words to find specific references too.

Also, with enhanced AI in UCaaS, you can even use data mining to help determine opinions in both written text as well as speech. Combining UCaaS with AI will help you get more out of your data and provide you with more information about all your communications interactions.

Better Speech-to-Text Capabilities

UCaaS will have the ability to use machine learning and AI to create smarter and better call transcription – without the need for employee engagement. And with quick, automatic, and intelligent transcription, you’ll be able to glean more useful information to help you in your business decisions. 

With better speech-to-text capabilities, you’ll be able to work more efficiently. For example, if a customer mentions a specific product on a sales call, you can automatically send them an email with more information about that product afterward. Additionally, you will also be able to transcribe your conference calls. In the future you will be able to quickly send out important information based on what was discussed and by who, without having to write it down during meetings.        

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Improved Engagement and Productivity Tracking

Collaboration tools and mobile integration will continue to become more mainstream. Through emerging UCaaS services, companies will be able to help their employees, partners, and customers all engage with each other more efficiently. And with UCaaS’s new and ever-advancing tools in audio/video conferencing, video streaming, chat, and messaging, sharing documents and managing projects will continue to get easier. 

New UCaaS engagement tools will allow organizations that use UCaaS to enjoy better productivity tracking of their employees. Having software that tracks employee trends and that can predict future performance will give you a good insight into what you are doing well, and what can be improved.  

It is an exciting time for UCaaS, and the technology evolution is not slowing down anytime soon! More than ever before, companies are now embracing and seeing the value of cloud technology for their communication needs. New digital trends in UCaaS will shape and impact the way we will conduct business now and in the future. Therefore, if you have more questions about what is next for UCaaS and how it can impact your organization, contact The Cloud Truth today.      

Tim Conti

Tim Conti has over 23 years experience in the technology field working for industry leaders MCI, Nortel Networks, CDW, Shoretel, and 8x8. Tim graduated from the J. Warren McClure School of Communications Systems Management and received his MBA both from Ohio University. Over his 23 year career, Tim has helped his Customers navigate through disruption and constant change in the technology industry Frame Relay to MPLS, MPLS to IP, and the "Cloud."

Since 2005, Tim has worked exclusively in the UCaaS market working for the Gartner Magic Quadrant Leaders. His team has implemented hundreds of UCaaS engagements in every vertical market for his Customers, making him an expert in his field. Tim and his team created the first UCaaS Matrix 1.0, real-world analysis of the UCaaS landscape which helped early adopters evaluate, and migrate from on-premise to a hosted UC model.

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