Which is Better? 8×8 or RingCentral

8x8 vs Ring

Are you trying to decide between 8×8 and RingCentral for your business phone system? Both provide helpful call management features, unlimited calling, mobile integration, multiple lines, automated attendants, and more. But which is best for your company? Below we will compare both services side-by-side to help you decide.    

Overview

8×8

8×8 is one of the early adopters in the VoIP market, and they are focused on providing quality features and services for their business users. It is great for companies that do a lot of international calling.

RingCentral

RingCentral is a VoIP service with over 300,000 subscribers. Their products and services can be customized, and their tiered plans contain a lot of value per user. 

Features

8×8

8×8 has seven “X-Series” plans that can be complex to understand. Fortunately, The Cloud Truth can help your business decipher through their multiple levels to find the best fit for your organization. 8×8 integrates well with many software solutions, and it has a high-level analytics suite too.

RingCentral

RingCentral has four pricing tiers with an impressive array of features and add-ons. Its notable features include 1,000 standard toll-free minutes, and unlimited screen sharing and video meetings. It integrates well with Microsoft, Google Box, and Dropbox.

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Ease of Use

8×8

A free training session with a technical specialist is included with 8×8 to help you get familiar with their platform. 8×8’s interface is not particularly user-friendly, so having a training session is beneficial.

RingCentral

Ring Central provides a user-friendly and intuitive interface. It contains clearly defined sections, helpful how-to videos, and its commands are easy to follow and understand.

Customer Service

8×8

8×8’s customer service includes phone, email, and live web chat. They also have a community forum to discuss issues with other users. Additionally, you can also access web resources (like user and setup guides) to make troubleshooting simpler.

RingCentral

You can contact RingCentral’s dedicated customer service team via chat, phone, or email 24/7. Additionally, you can use RingCentral University to help get answers to your questions. Plus, you also have access to online articles, videos, and weekly webinars too. 

Tim Conti

Tim Conti has over 23 years experience in the technology field working for industry leaders MCI, Nortel Networks, CDW, Shoretel, and 8x8. Tim graduated from the J. Warren McClure School of Communications Systems Management and received his MBA both from Ohio University. Over his 23 year career, Tim has helped his Customers navigate through disruption and constant change in the technology industry Frame Relay to MPLS, MPLS to IP, and the "Cloud."

Since 2005, Tim has worked exclusively in the UCaaS market working for the Gartner Magic Quadrant Leaders. His team has implemented hundreds of UCaaS engagements in every vertical market for his Customers, making him an expert in his field. Tim and his team created the first UCaaS Matrix 1.0, real-world analysis of the UCaaS landscape which helped early adopters evaluate, and migrate from on-premise to a hosted UC model.

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